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Messenger Communication Platform

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Your Solution for Successful Customer Communication via Messaging Apps

Offer your customers the option of contacting you over the leading global messaging apps, including WhatsApp, Apple Business Chat, Facebook Messenger, and more.

With the Messenger Communication Platform you can manage your customer communication intuitively, professionally, and in full compliance with data protection regulations

Why offer customer communication via messaging apps?

Preferred Channel
Reach your customers over their preferred communication channel.
No waiting time
Communicate with your customers synchronously and asynchronously.
Automation
Raise the quality and efficiency of your customer service with simple automation processes.
Multimedia
Resolve customer inquiries faster and more interactively with pictures, videos, audio messages, or documents

Use Case: Customer Service in 1:1 Chat

Let your customers contact your company over messaging apps. Offer individual consultation in 1:1 chat, for topics including:
  • Questions about bills and payment
  • Product information
  • Individual problems
  • Changing or updating personal data
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Use Case: Notifications & Alerts

Use messaging apps to send your customers important information or updates in real-time, reaching them on their smartphone lock screen.
  • Verification – such as registration or log in confirmation, two-factor authentification, etc.
  • Confirmation – for example, booking or payment confirmations.
  • Alert – delivery status, flight time changes and more.
  • Reminder – for an appointment or an unpayed bill, etc.

Use Case: Target Group Activation

Contact your target group over the most popular communication platform and offer opportunities for interaction.
  • Raffle invitation and registration over WhatsApp and Co.
  • Gather feedback, whether about a product, service, program, or more.
  • User-generated content
  • Surveys
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Our Platform, Your Advantages

Modern Ticket System
Use messaging apps as a professional, fast, and individual service channel cooperatively as a team.
GDPR-Compliant
The Messenger Communication Platform and the Widget registration allow you to use messaging apps in full compliance with the GDPR.
Unified Messenger Solution
Process your customer inquiries over one central user interface, no matter which messaging app your customer is using.

The Messenger Communication Platform offers these features

1:1 Chat
One intuitive platform for all messaging apps (WhatsApp, Apple Business Chat, Facebook Messenger, Telegram)
Multiagent
Your employees work in defined roles, as well as in efficiently together in a team
Ticket Assignment
Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.
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User Characteristics
Get to know your users and save relevant information to be available throughout the entire chat
Chatblocks
Improve your efficiency with preset answers
Chatbot Builder
Create Chatbots to support your customer service, without any programming background knowledge
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