Messenger Communication Platform
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Your Solution for Successful Customer Communication via Messaging Apps
Offer your customers the option of contacting you over the leading global messaging apps, including WhatsApp, Apple Business Chat, Facebook Messenger, and more.
With the Messenger Communication Platform you can manage your customer communication intuitively, professionally, and in full compliance with data protection regulations
Why offer customer communication via messaging apps?
Reach your customers over their preferred communication channel.
No waiting time
Communicate with your customers synchronously and asynchronously.
Raise the quality and efficiency of your customer service with simple automation processes.
Resolve customer inquiries faster and more interactively with pictures, videos, audio messages, or documents
Use Case: Customer Service in 1:1 Chat
Let your customers contact your company over messaging apps. Offer individual consultation in 1:1 chat, for topics including:
- Questions about bills and payment
- Product information
- Individual problems
- Changing or updating personal data
Use Case: Notifications & Alerts
Use messaging apps to send your customers important information or updates in real-time, reaching them on their smartphone lock screen.
- Verification – such as registration or log in confirmation, two-factor authentification, etc.
- Confirmation – for example, booking or payment confirmations.
- Alert – delivery status, flight time changes and more.
- Reminder – for an appointment or an unpayed bill, etc.
Use Case: Target Group Activation
Contact your target group over the most popular communication platform and offer opportunities for interaction.
- Raffle invitation and registration over WhatsApp and Co.
- Gather feedback, whether about a product, service, program, or more.
- User-generated content
Our Platform, Your Advantages
Modern Ticket System
Use messaging apps as a professional, fast, and individual service channel cooperatively as a team.
The Messenger Communication Platform and the Widget registration allow you to use messaging apps in full compliance with the GDPR.
Unified Messenger Solution
Process your customer inquiries over one central user interface, no matter which messaging app your customer is using.
The Messenger Communication Platform offers these features
One intuitive platform for all messaging apps (WhatsApp, Apple Business Chat, Facebook Messenger, Telegram)
Your employees work in defined roles, as well as in efficiently together in a team
Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.
Get to know your users and save relevant information to be available throughout the entire chat
Improve your efficiency with preset answers
Create Chatbots to support your customer service, without any programming background knowledge